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Privacy Policy

Last updated: 14 February 2026

Introduction

PJ Kool Aircond Service ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at aircondservicepj.my or use our aircond services.

Information We Collect

Personal Information

We may collect the following personal information when you contact us or book a service:

  • Name
  • Phone number
  • Email address
  • Home or business address (for service delivery)
  • Aircond unit details (brand, model, type)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website
  • Device information

How We Use Your Information

We use your personal information to:

  • Schedule and provide aircond services
  • Communicate with you about appointments and service updates
  • Send invoices and process payments
  • Respond to your enquiries
  • Improve our website and services
  • Send service reminders (with your consent)

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With our technicians to provide the requested service
  • When required by Malaysian law or legal proceedings
  • To protect our rights, property, or safety

Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings.

Your Rights

Under Malaysian data protection laws, you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: